I collect starbucks mugs from places I’ve visited, majority of them though are from different cities here in Japan.
In Japan it goes like this:
S.Staff : Is this for personal use or gift?
Me: Gift. ( a gift for me 🙂 )
Staff will go and find a nice box for it and wrap it very nicely.
In Seoul, the staff can speak decent English so I did not have any problem ordering.
S.Staff : You want this one?
S.Staff : I’ll get you a new one, that is for display only.
after a few moments, she came back with a box , opens it and shows me the mug and check if there are any problems with.
S.Staff : Is this OK?
Me: Yes. thank you.
She wraps it very nicely , my mug all safe in the box.
In California, somewhere in O.C.
S.Staff : Do you want this mug?
Me: Yes, please.
S.Staff : We are out of tissue but I can put in a bag for you?
Me: HA? ( Is that supposed to be my problem now) Uh OK.
I just kept myself from giving any comments, I must not compare to Japan.
I think Starbucks should send their staff for training to either Seoul or Japan in Customer Service..